Privacy-Policy
1. Introduction & Who We Are
Sid & Co is an award-winning digital marketing and branding agency headquartered in Jaipur, Rajasthan, India. This Privacy Policy explains how we collect, use, store, protect, and process personal information shared with us through our website (sidandco.org), client onboarding, and project engagements.
By using our services or providing your information to us, you agree to the practices described in this Policy.
Contact Details
- Company: Sid & Co
- Address: Next to Legislative Assembly, Lal Kothi, Jaipur, Rajasthan
- Email: work@sidhantsidana.com
- Phone: +91 82250 00777
2. Information We Collect
We collect information necessary to deliver our services and maintain our business relationship with you. This includes:
- Identity Information: Name, business name, designation, and contact person details.
- Contact Information: Email address, phone number, and business/registered address.
- Business Information: Brand briefs, marketing objectives, audience data, and business goals shared during onboarding or project discussions.
- Financial Information: Billing address and invoice details. We do not store payment card information directly payments are processed via secure third-party gateways.
- Website Data: Cookies, IP address, browser type, pages visited, and usage behaviour on sidandco.org.
- Communication Data: Emails, WhatsApp messages, and other correspondence exchanged during our engagement.
3. How We Use Your Information
We use collected information solely for legitimate business purposes:
- To deliver, manage, and improve the services you have engaged us for.
- To communicate with you regarding your project, invoices, and deliverables.
- To send relevant agency updates, case studies, or announcements. You may opt out at any time.
- To comply with legal obligations, including taxation and regulatory requirements under Indian law.
- To protect the Agency from fraud, misuse, or breach of our terms.
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
4. Data Sharing
We may share your information only in the following limited circumstances:
- Internal team members who need it to execute your project (designers, strategists, copywriters, media buyers).
- Trusted vendors and tools used to deliver our services (e.g. scheduling tools, ad platforms, analytics software). These are governed by their own privacy policies.
- Legal authorities if required by law, court order, or regulatory compliance.
- Business successors in the event of a merger, acquisition, or change of ownership, where your data would remain subject to equivalent protections.
5. Cookies & Website Tracking
Our website uses cookies to enhance your browsing experience and understand how visitors interact with our content.
- Essential Cookies: Required for basic site functionality.
- Analytics Cookies: Help us understand traffic patterns and improve content (e.g. Google Analytics).
- Marketing Cookies: Used for retargeting ads across digital platforms.
You may disable cookies via your browser settings. Note that this may affect your experience on our website. By continuing to use sidandco.org, you consent to our use of cookies as described.
6. Data Retention
We retain your personal and business data for as long as required to fulfil our contractual obligations and comply with legal requirements:
- Client project files and communications are retained for a minimum of 3 years post-project completion.
- Invoice and financial records are retained for 7 years in compliance with Indian tax regulations.
- Website analytics data is retained in aggregate, anonymised form beyond standard retention windows.
After the applicable retention period, data is securely deleted or anonymised.
7. Your Rights
You have the following rights regarding your personal data, subject to applicable Indian law (including the Digital Personal Data Protection Act, 2023):
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or outdated information.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Withdrawal of Consent: Withdraw consent for marketing communications at any time.
- Portability: Receive your data in a structured, machine-readable format upon request.
To exercise any of these rights, please contact us at work@sidhantsidana.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse:
- Restricted access to client data on a need-to-know basis within our team.
- Use of encrypted communication channels where possible.
- Secure, password-protected storage for sensitive client files.
While we take every reasonable precaution, no transmission or storage system is completely secure. We encourage clients to also exercise caution when sharing sensitive business information.
9. Third-Party Links
Our website and communications may contain links to third-party platforms (social media, ad platforms, tools). Sid & Co is not responsible for the privacy practices of those external sites and encourages you to review their individual privacy policies.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We will notify existing clients of significant changes via email.
Continued use of our services after an update constitutes your acceptance of the revised policy.